Frequently asked questions

Here are some frequently asked questions and other things you should know about owning an iPhone.

Will my iPhone be restricted to a network?

Normally an iPhone on a contract is restricted to use on the network on which it was purchased (i.e. either O2 or Orange). Attempting to use it on any other network, for example by replacing the SIM card, may mean it becomes permanently unusable. If you purchase an iPhone on pay as you go you can easily switch mobile network“ you are not contracted to a mobile provider.

How do I activate my iPhone?

Activation of the device requires the latest version of iTunes, a broadband connection and a minimum level of PC or Mac software

What computer specifications do I need to run my iPhone through iTunes?

Mac system requirements

  • Mac OS X v10.4.11 or later
  • iTunes 8.2 or later (free download from www.itunes.com/download)
  • Tunes Store account
  • Internet access

Windows system requirements

  • PC with USB 2.0 port
  • Windows Vista; or Windows XP Home or Professional with Service Pack 2 or later
  • iTunes 8.2 or later (free download from www.itunes.com/download)
  • iTunes Store account
  • Internet access

How do I activate my new pay as you go iPhone?

  • Insert your SIM card into the SIM tray at the top of your iPhone.
  • You can open the SIM tray by pushing the SIM ejector tool into the hole on the SIM tray Download the latest version of iTunes to your PC.
  • To do this click the iTunes link and select Download > Save > Save.
  • Wait for iTunes to finish downloading and click Run
  • Follow the on screen instructions to install iTunes (you must accept the iTunes terms and conditions agreement before you can install it
  • Connect your iPhone to a USB port 2.0 port on your computer using the cable included in your iPhone box (make sure you connect your iPhone to a USB port on your computer and not on your keyboard)

How do I transfer my contact and calendars?

There are two ways of moving all the stored numbers and calendars from your old phone on to your iPhone without needing to enter them manually.

1. Via your computer™s address book:

  • Transfer the contacts and calendars from your old phone to the address you use on your computer“ Address Book or Entourage on a Mac, or Microsoft Outlook Contacts or Outlook Express on a PC
  • Link your iPhone to your computer and wait for iTunes to open
  • Click on the Info tab at the top of the screen and select the address book you want to copy your contacts and calendars from
  • Click Apply > Sync and iTunes will automatically update your iPhone

2.Via your old SIM card

  • If your contacts were saved on to your old phone™s SIM card you can copy them to your iPhone using your old SIM card
  • Insert your old phones SIM card into your iPhone and turn it on
  • Tap Settings > Mail, Contacts, Calendars > Import SIM Contacts
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